1. Who handles your data
Data controller: Ricky Galvez, trading as MZA PELIZAM. RUC: 10760133481. Services in Peru.
Contact: [email protected] · +51 943 084 138.
This policy describes data processing when you visit pelizam.com and contact Pelizam through its service channels.
2. What information we use and why
- Inquiries: your optional name, the message you write and, if you send it through WhatsApp or email, your number or address and the details you share. We use them to respond, prepare a proposal and coordinate with you.
- Contracted services: contact information, instructions, materials and billing details needed to carry out the assignment, deliver the work and handle issues.
- Browsing: the hosting infrastructure may process IP addresses, browser details, requests and technical logs to serve and protect the website. Pelizam's code does not include advertising pixels or visitor analytics.
- Privacy preference: we store only your panel selection in this browser, as described in the cookie policy.
3. How the form works
El formulario prepara un enlace con tu consulta. Lo escrito permanece en la página hasta que decides continuar a WhatsApp. Al abrir ese enlace, el contenido se transmite a WhatsApp/Meta; Pelizam lo recibe cuando tú envías el mensaje allí. La consulta comercial no se guarda en una base de datos de formularios ni conserva el borrador en el navegador. El Libro de Reclamaciones tiene un registro separado, descrito a continuación.
Your name is optional. Your message and authorization to handle it are required to use this form. If you do not complete them, you can continue browsing and use the other published channels. Do not include passwords, full bank details, identity documents or sensitive information in your initial inquiry.
4. Authorization and other purposes
We request specific authorization to manage your inquiry through an unchecked box. If you hire us, we also process the information required for the service and applicable obligations. An inquiry does not subscribe you to advertising. We do not sell your data or add it to campaigns simply because you contact us.
5. Providers and external links
The website is hosted on Cloudflare Pages, which delivers and protects the web content. Communications use the providers for your chosen channel, such as WhatsApp/Meta and email. These services may process information outside Peru under their own terms; the form does not change those services or control their data retention.
Social networks and portfolio websites are external links, not Pelizam forms. Their policies apply when you visit them. Read the WhatsApp privacy policy and the Cloudflare privacy policy.
6. Retention and security
We retain inquiries while handling and following up on them. Once they are no longer needed, they should be deleted, except for information that must be retained to meet obligations, document the service or address claims. Contractual and tax documents are retained for the applicable legal period. You can ask about your case or request deletion.
The website uses HTTPS and limits the information requested. Avoid sharing unnecessary details. No internet channel can promise absolute security.
7. Your rights
You can request information, access, rectification, cancellation or objection, and withdraw consent, by writing to the contact listed with the subject “Personal data”. Describe your request and the channel through which you contacted us. We will only request identity verification necessary to protect your data. Withdrawal does not invalidate earlier processing or applicable retention obligations.
If you need to contact the authority, consult the National Authority for Personal Data Protection. The applicable framework includes Law No. 29733 and its regulations, approved by Supreme Decree No. 016-2024-JUS.
8. Changes
We will publish updates with their date. If a new purpose requires authorization, we will request it before applying it.
Selected language: we store Spanish or English in this browser until you change the language or clear site data. It is not used for advertising or sent to a Pelizam database.
Libro de Reclamaciones virtual
Al enviar una hoja en el Libro de Reclamaciones, recibimos los datos de identificación y contacto del consumidor, los del padre, madre o representante cuando corresponde, y la información del producto o servicio, el reclamo o queja y el pedido. Los utilizamos para registrar y atender el caso, enviar una copia de la hoja y la respuesta, y cumplir las obligaciones de protección al consumidor. No se utilizan para publicidad.
Las hojas y las constancias de respuesta se conservan por un mínimo de dos años desde la presentación y durante el tiempo adicional que resulte necesario por una obligación legal o un procedimiento pendiente. La base de datos está en Cloudflare y el envío de las copias por correo utiliza Resend; estos proveedores pueden procesar los datos fuera del Perú. Solo el personal autorizado de Pelizam puede acceder al registro. No publicamos los reclamos.
Los datos del borrador permanecen en esta página hasta el envío. La constancia descargada o impresa queda bajo el control de quien la guarda. Evita incluir contraseñas, números completos de tarjeta o información sensible que no sea necesaria para describir el caso. Puedes ejercer tus derechos escribiendo a [email protected]; las obligaciones legales de conservación pueden limitar la supresión.
Artificial intelligence assistant
When you type and send a question in the chat, its text and the latest conversation messages are processed by Cloudflare Workers AI to generate a response about Pelizam’s services. Do not include identity documents, passwords, banking details or sensitive information. You can use the information buttons and contact us directly on WhatsApp without sending a question to AI.
Chat history remains in this tab’s memory; Pelizam’s code does not save it to a database or persistent browser storage. Reloading or selecting “New conversation” clears it. Cloudflare also processes technical data needed to operate and protect the service, which may operate outside Peru. Automated responses may contain errors and are not a final quote; confirm your proposal with an advisor.
The WhatsApp button opens a prepared message and does not automatically send chat history. Pelizam receives the message when you send it in WhatsApp. See Cloudflare’s privacy policy.